Privacy policy

PRIVACY POLICY

Re-storyz Limited ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles.

This policy explains how we collect, use, store, and disclose your personal information when you use our website or purchase our products and services.

1. WHAT INFORMATION WE COLLECT

We may collect the following personal information:
- Your name, email address, phone number, and postal address
- Payment and billing information (processed securely by Shopify Payments)
- Order history and product preferences
- Information you provide when contacting us or attending a workshop
- Website usage data collected through cookies and analytics tools

2. HOW WE COLLECT INFORMATION

We collect personal information:
- Directly from you when you place an order, register for a workshop, subscribe to our mailing list, or contact us
- Automatically through cookies and similar technologies when you browse our website
- From third-party services such as Shopify, payment processors, and shipping providers

3. WHY WE COLLECT INFORMATION

We collect and use your personal information to:
- Process and fulfil your orders and workshop bookings
- Communicate with you about your orders, bookings, and enquiries
- Send you marketing communications (only with your consent)
- Improve our website, products, and services
- Comply with legal and regulatory obligations
- Protect against fraud and unauthorised transactions

4. DISCLOSURE OF INFORMATION

We may share your personal information with:
- Shopify (our e-commerce platform provider)
- Payment processors to complete transactions
- Courier and shipping providers to deliver your orders
- Email marketing platforms (only if you have opted in)
- Professional advisers such as accountants or lawyers
- Government agencies where required by law

We do not sell your personal information to third parties.

5. STORAGE AND SECURITY

Your personal information is stored on servers operated by Shopify, which may be located outside New Zealand. Shopify complies with international data protection standards. We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure.

6. COOKIES

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. YOUR RIGHTS

Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw your consent for marketing communications at any time
- Request deletion of your personal information, subject to any legal obligations we may have to retain it

To exercise any of these rights, please contact us using the details below.

8. MARKETING COMMUNICATIONS

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. CONTACT US

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint about how we have handled your information, please contact us:

Re-storyz Limited
Email: hello@restoryz.com
Location: Whanganui, New Zealand

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

Last updated: March 2026